An important message for Nissan Finance

customers regarding COVID-19

As you will be aware, the COVID-19 outbreak is changing the way we all work in the UK. Nissan Finance has well-established and thorough contingency plans to allow us to continue serving our customers in such scenarios. 

This includes our staff working from home. Rest assured, our staff will be fully equipped to deal with any queries you may have and will adhere to the same high standards of customer service and security, regardless of where they’re based.  

We anticipate over the next few weeks/months there will be a high volume of customers that require our assistance through these uncertain times. For the time being, we are kindly asking you to refer to our FAQs and check your Customer Portal for general enquiries, with customers self-serving, this will help ensure that our staff are able to help the most vulnerable at this time.

If you do need our support, we’d be grateful if you could contact us no sooner than 6 days before your monthly rental, this way we are able to help those who require our support at the right time. 

If you’re not already registered to our online portal, you can find a video tutorial below explaining how to register. You’ll need your Agreement Number and some additional personal information to hand to complete your registration.

MANAGE YOUR ACCOUNT MORE EASILY,

BOTH ONLINE AND ON OUR APP

It’s easy to manage your finance Agreement Online. Activating your Customer Portal account only takes a few moments – and once your secure login is confirmed, you’ll be able to start enjoying the benefits:

	Update your personal details
	Update your address details
	Change the account your direct debit is paid from
	Change your payment date
	Check your outstanding balance and view your statement
	Make payments and receive confirmation by email