contact us

WERE HERE TO HELP - FIND THE BEST WAY TO GET IN TOUCH

FAQ
Online Portal: Simply log in to your Online Portal. If you haven’t yet activated your account, dont worry you can find out how to here.

 

Here are some of the things you can do online:

• Update your personal details 
• Request a settlement quote
• Change due date
• Make a payment
• Calculate a lump sum quote
• View your statement and other documents 
• Choose End of Agreement option
• Track your balance

Email: You can contact any of the departments below via email

Customer Services – customerservices@rcibanque.com
End of Agreement – vtteam@rcibanque.com
Contract Hire –  businessfinance@rcibanque.com
Electric Vehicles – electricvehicles@rcibanque.com
Financial Solutions – financialsolutions@rcibanque.com
Customer Care – solutions@rcibanque.com

Opening Hours:

Customer Services Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
End of Agreement - Monday – Friday 9am – 5:30pm
Contract Hire - Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
Electric Vehicle - Monday – Friday 8:30am – 5:30pm, Saturday 9am – 5pm
Financial Solutions - Monday – Friday 9am – 5:30pm
Customer Care – Monday – Friday 9am – 5:30pm

Contact Numbers:

Customer Services - 0333 009 0231*
Contract Hire – 0330 331 0226*
Electric Vehicle - 0330 331 0220*
End of Agreements - 0330 331 0228*
Financial Solutions - 0333 200 0002*
Customer Care – 0333 200 0002*

Post:

Nissan Finance, Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, WD3 9YS.

If there is any sensative or personal information we would reccomend to send this by recorded delivery, to ensure it's safe delivery

 

DID YOU CHECK OUR FAQ?

Before contacting us, please check if the answer you are looking for is in the FAQ section.

Telephone            

0333 0090231* 

(Mon-Fri 8.30am to 6pm; Sat- 9am to 5pm)

 

Secure mail         

Click 'Contact Us' when logged in

 

Email                   

customerservices@rcibanque.com

 

Post                     

Customer Services

Egale House, 78 St Albans Road, Watford, Hertfordshire, WD17 1AF

 

Contact form       

Click here to fill in your details

Having financial difficulties?

If you are worried about your financial situation and are having difficulties with your payments please contact a member of our Financial Solutions Team, on 0333 2000 002*. We are open between 9:00AM and 5:30PM from Monday to Friday. We would encourage you to contact us as soon as possible. The sooner you contact us the sooner we will be able to look at ways to help you.

 

*Calls to these numbers are charged at local rate from BT landlines plus your phone company's access charge. Calls from other networks may vary. Calls from mobiles and outside the UK may be higher

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